Complaints and Discipline Procedures
How to Make a Complaint/Concern
All complaints and concerns about workplace compliance certification based on the performance from one of our professional members or other issues involving one of our members are important to us and treated seriously.
We can only respond to areas where we have a responsibility under our code of ethics. Where your complaint or concern relates to an issue outside our responsibility we will suggest the most appropriate Authority or Regulator for you to contact.
If you wish to make a complaint or raise a concern, you can contact us via email or post.
Email: firstname.lastname@example.org or email@example.com
Post: PO Box 16162, Bethlehem, Tauranga
We will ask you for your name and contact details and as much information as possible to ensure we fully understand the circumstances of your complaint/concern. This information will be kept completely confidential.
Your complaint or concern will initially be reviewed to assess the most appropriate response. Our response will vary between an inspection of the workplace, written or verbal intervention with the certifier or authority recording of the matter which can inform and direct our future activity and priorities. We will make that decision based on the details and information provided by you.
For complaints or concerns received in writing (letter or email) you will receive a written response.
What You Can Expect To Hear From Us
Just as your details are kept confidential, any dealings we have with Certifiers and compliance regulatory authorities or other businesses must also remain confidential. We cannot provide you with details of the specific actions taken or the outcome
We treat all complaints or concerns raised as confidential.
HSPNZ will not accept anonymous complaints for the reason of natural justice.
Every person has the right to have the principles of natural justice observed by any tribunal or other public authority which has the power to make a determination in respect of that person's rights, obligations, or interests protected or recognised by law.